Needless to say, the COVID-19 pandemic has left its mark on every facet of our daily lives. Residents were restricted to their homes due to stay-at-home orders as living spaces were adapted to home offices. 12 hours at home became 24 hours at home. HOA boards were faced with the challenge of keeping residents safe—including how to address repairs in the community without in-person contact.
HOAs are the reason communities run smoothly. They schedule building management projects that allow them to live comfortably and worry free. Residents depend on associations to manage roofing issues, damage to common areas, elevator restorations, and more.
Community managers and boards delayed repair projects at the start of the pandemic to minimize the spread of COVID-19, especially among high-risk populations. Many have since weighed the risks and taken extra precautions when it comes to repairs, such as increased cleaning and sanitation of public spaces and reducing contact with residents as much as possible, especially when it comes to in-unit repairs.
For example, we have seen an entire building re-roofing project put on hold. This process involves taking off old and installing a new roofing system and some repairs due to roof leak requires in-unit access, making the level of exposure to residents high. In this case, the risk versus reward was weighed, and the board felt more comfortable delaying the project than potentially exposing residents to COVID-19, at the cost of possible water damage.
With evolving information from government officials and organizations regarding COVID-19 safety protocols, HOAs have had to adjust their operating procedures to keep repairs and projects moving forward along with allowing new ones to begin. While these protocols are necessary, community managers and board members will have to continue weighing the risks of completing a repair while minimizing the impact to residents in their community.